AN UPDATE FROM BOOLERS
The impact of Coronavirus is being felt by us all and we hope that you, your family and friends are well and staying safe.
Our primary focus is ensuring that you continue to receive the quality standard of service that you’ve come to expect from Boolers. As with all other organisations we have been planning for the potential impact of the Coronavirus for some time.
This message is designed to reassure you of our Business Continuity plans. Our aim is to continue to provide the necessary service, administration and advice to clients on an ongoing basis whilst safeguarding the well-being of our staff.
For the foreseeable future we will be working remotely and the business premises will be closed.
Fortunately we have been working on the assumption that this may become necessary and we are able to provide continuity of our service via remote working. Time and investment has been made to ensure that our staff can provide the best possible service whilst staying safe at home.
Please rest assured that we continue to be here for you. All partners and employees have remote access to our office systems and emails. This includes our ability to undertake all usual day to day activity, including:
For your safety and in line with government guidance all meetings in the short term will now be conducted remotely, either by telephone call or video conferencing.
As the office will not be manned, please do not call the main office switchboard.
Solution; Instead you can continue to use direct dial numbers for all employees which are being redirected to our personal mobile phone numbers to ensure that you can get hold of the right member of our team. Please find a link to a team contact details here.
Please refrain from using the postal system, we are unable to guarantee access to the building to receive and action post in our normal manner.
Solution; Instead we are expecting a majority of communication to be via email or telephone.
Please refrain from transacting funds via bank cheque.
Solution; Where possible please send any monetary transactions electronically.
Sadly we are already aware of an increase in attempts to defraud unsuspecting individuals. Whilst we can all agree that this behaviour is abhorrent, it is down to all of us to ensure that these would-be fraudsters are unsuccessful.
All staff will be using their Boolers email account ONLY and WILL NOT be sending emails from personal accounts. Please be extra vigilant during these stressful times and help us protect you from fraud. If in any doubt, please contact us and you can refer to the following:-
This disruption to our normal lives will not be permanent. We must work hard to support each other wherever we can, and already we have been amazed by the level of interest and care that our clients have shown towards our staff and their families. We will be working harder than ever to ensure that we are here to help.
We will of course update you regularly as the situation changes.
From us all at Boolers.
“At Boolers, you know that things will be dealt with properly and professionally. A real safe pair of hands!”
“I have always found the quality of advice, technical knowledge and level of service is second to none. ”
“Thank you to all of you for such a wonderfully smooth transaction! Hope we can do it again some time.”
“Boolers provided excellent advice when we needed it most.”
“Boolers have provided myself, family and business with pension and investment advice for over 30 years and continue to provide a high quality professional service to us all on an ongoing basis.”
“Chris Ball has been our Financial Adviser for many years and, from the start, we have been impressed with his strategic sense, his deep knowledge and his skills in helping us build our own successful retirement. He understands our aims and how to achieve them and has taken great care of us throughout. ”